Service and Support
We vouch for good service with our name because only a good service ensures that your system achieves perfect results in the long term. Through the ongoing training of our team and the commitment of each individual, we offer an optimal service and guarantee short response times, high availability of personnel and spare parts, professional competence of our employees and the highest reliability.
Service-Hotline
In order to provide you with optimal support and to help you quickly in case of problems, we have also set up a ticket system with our service hotline. Our support staff will record your message and determine the technician who will be available to you as quickly as possible. The technician will contact you as soon as possible.
How to reach our support:
Service-Hotline
You can reach our support by phone using our free support hotline:
Germany:
International:
Support E-Mail
You can also get quick help with problems via the specially set up support e-mail:
If you have any questions or require information about our products, please feel free to contact your contact person as usual. For general inquiries please contact our head office at +49 6181 44087-50 or info@smartrep.de
Remote Support
You can get support from our application team via remote support and save time and costs.
For remote maintenance SmartRep GmbH uses the software "TeamViewer". Please follow the steps below for a successful remote maintenance:
1) Remote support agreement
Please read carefully the following terms and conditions for using SmartRep remote support.
2) Safety information
The TeamViewer software gives the technician access to your device. Here you can find all information about the security of the TeamViewer program.
3) Download the program
Download the program and then contact your SmartRep technician by phone and tell him the displayed ID and password.
Maintenance
Maintenance and Calibration
We thoroughly check your systems once a year. Our specialized staff subjects the system to a complete maintenance including cleaning and, if desired, a subsequent calibration. The calibration and a machine capability verification also serve as a certificate for your customers: In this way, you ensure that your system is properly maintained and prove its process capability.
Knowledge transfer and practical application
Training
Become an expert with us! Get your knowledge directly from our experts – with our cross-site training concept. You decide, where: at your premises or at our training center in Hanau. We provide a ideally equipped training center and can address your topics individually in a practice-oriented manner with the appropriate hardware.
Machine demonstrations
We offer machine demonstrations so that you can see the quality and performance of our machines for yourself. Take a look at our machines at our in-house demonstration centers in Günzburg and Hanau or save yourself travel time and expenses with our online demos.
We currently offer demos for these systems:
Tests and examinations
Use our know-how and our specifically equipped application lab. We support you in carrying out tests and examining assemblies.
